Shipping policy

Last updated: April 20, 2026

1. Production Time As each kotozhama item is custom-made specifically for your order, please allow 1–4 business days for production before the order is shipped.

2. Delivery Estimates

  • Worldwide Shipping: Typically 6–10 business days, depending on the destination country.

  • Ukraine (Nova Poshta): Typically 1–3 business days.

3. Shipping Status & Customs

  • Tracking: You will receive a tracking number via email once your order has shipped.

  • Customs Procedures: Delivery times may vary due to customs processing in the destination country. We are not responsible for delays caused by customs authorities.

4. Customs, Duties, and Taxes

  • USA: All customs duties for USA orders are fully prepaid by us.

  • Other Countries (EU, UK, Canada, etc.): Buyers are responsible for any customs and import taxes applied by their local laws.

  • Shipping Optimization: We document all shipments to minimize the potential for customs charges, though we cannot guarantee their absence. 

    By placing an order, the Buyer acknowledges and agrees that any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, customs clearance fees, handling fees, and any other governmental or carrier-imposed charges arising from the importation of the purchased goods into the destination country (collectively, the "Import Charges") shall be the sole responsibility of the Buyer.

    Unless expressly stated otherwise in the product listing, checkout page, shipping method description, or order confirmation, all orders are shipped on a duties-and-taxes-unpaid basis, and Import Charges are not included in the purchase price or shipping charges paid to the Seller.

    Where a product listing, shipping method, or checkout process explicitly states that duties and taxes are included in the purchase price or shipping cost (DDP – Delivered Duty Paid), the applicable Import Charges will be paid by the Seller on behalf of the Buyer to the extent specified in such offer.

    The Buyer agrees to timely pay all applicable Import Charges required for customs clearance and delivery of the goods. Failure or refusal to pay such charges may result in delays, storage fees, return of the shipment, abandonment, destruction of the goods, or other actions taken by customs authorities or carriers.

    To the fullest extent permitted by applicable law, if the Buyer refuses delivery, fails to pay Import Charges, or otherwise causes the shipment to be returned, abandoned, or destroyed, the Seller shall have no obligation to refund any amounts paid for the goods, shipping costs, customs charges, return shipping fees, storage fees, handling fees, or any other costs incurred in connection with the order.

    The Seller shall not be liable for any delays, additional costs, penalties, confiscations, or other actions taken by customs authorities or governmental agencies in the destination country

Contact Information / Контакти:

  • Email: kotozhama@gmail.com
  • Business Name: Sole Proprietor Olha Nahorna
  • Address: 12V Yeroshchenka St, Irpin, 08205, Ukraine