Privacy policy

Last updated: June 03, 2026

This Privacy Policy describes how Kotozhama (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from the Site or otherwise communicate with us (collectively, the "Services").

By using any of our Services, you agree to the collection and use of your information as described in this policy.

1. Personal Information We Collect

We collect personal information about you from various sources, as described below.

Information We Collect Directly from You:

  • Contact Details: Name, shipping address, billing address, email address, and phone number.

  • Order Information: Items you view, put in your cart, or purchase, and your transaction history.

  • Payment Information: Payment card details and billing information are used to process your orders. We do not collect, view, or store your credit card data. All payment information is processed securely and in an encrypted format exclusively by our third-party payment providers (such as Shopify Payments, PayPal, Stripe, etc.).

  • Customer Support: Information you choose to include in communications with us.

Information Collected Automatically: When you visit our Site, we automatically collect certain information about your device and interaction with the Services using cookies and similar technologies:

  • Device information (IP address, browser type, time zone).

  • Usage information (pages viewed, search terms, and how you navigate the Site).

2. How We Use Your Personal Information

We use your information to provide you with a curated shopping experience, specifically:

  • Fulfilling Orders: To process payments, arrange shipping, and provide you with invoices and order confirmations.

  • Customer Support: To respond to your inquiries and improve our service.

  • Marketing and Advertising: To send you promotional communications and show you advertisements for products we think may interest you (with your consent).

  • Security and Fraud Prevention: To screen orders for potential risk or fraud.

3. Sharing Your Personal Information

In certain circumstances, we may disclose your personal information to third parties:

  • Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

  • Service Providers: We share data with vendors who perform services on our behalf, such as shipping carriers (e.g., Nova Post, Ukrposhta, USPS), payment processors, and analytics tools (e.g., Google Analytics).

  • Legal Compliance: We may share information to comply with applicable laws or respond to lawful requests from government agencies.

4. International Data Transfers

As we are based in Ukraine, your personal information may be transferred, stored, and processed outside of your country of residence, including in Canada and the United States. We rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses to ensure your data is protected.

5. Cookies

Our store uses cookies to enhance your experience, remember your preferences, and analyze our traffic. You can control and manage cookies through your browser settings. Please note that removing or blocking cookies can negatively impact your user experience.

6. Your Rights and Choices

Depending on where you live (e.g., European Economic Area or certain US states), you may have the following rights:

  • Right to Access: To request a copy of the personal information we hold about you.

  • Right to Delete: To request that we delete your personal information.

  • Right to Correct: To request that we fix inaccurate information.

  • Right to Opt-out: To unsubscribe from marketing emails at any time using the "unsubscribe" link.

To exercise any of these rights, please contact us using the details provided below.

7. Data Security and Retention

We take reasonable precautions and follow industry best practices to protect your information. However, no method of transmission over the Internet is 100% secure. We retain your personal information for as long as necessary to fulfill your orders, comply with legal obligations, or resolve disputes.

8. Children’s Data

The Services are not intended for use by children. We do not knowingly collect personal information from children under the age of majority. If you are a parent or guardian and believe your child has provided us with data, please contact us to request deletion.

9. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us:

Email: kotozhama@gmail.com

Business Name: Individual Entrepreneur Olha Nahorna (Kotozhama)

Location: 12V Yeroshchenka St, Irpin, 08205, Ukraine