Shipping policy

Last updated: April 20, 2026

1. Production Time As each kotozhama item is custom-made specifically for your order, please allow 1–4 business days for production before the order is shipped.

2. Delivery Estimates

  • Worldwide Shipping: Typically 6–10 business days, depending on the destination country.

  • Ukraine (Nova Poshta): Typically 1–3 business days.

3. Shipping Status & Customs

  • Tracking: You will receive a tracking number via email once your order has shipped.

  • Customs Procedures: Delivery times may vary due to customs processing in the destination country. We are not responsible for delays caused by customs authorities.

4. Customs, Duties, and Taxes

  • USA: All customs duties for USA orders are fully prepaid by us.

  • Other Countries (EU, UK, Canada, etc.): Buyers are responsible for any customs and import taxes applied by their local laws.

  • Shipping Optimization: We document all shipments to minimize the potential for customs charges, though we cannot guarantee their absence. 

Contact Information / Контакти:

  • Email: kotozhama@gmail.com
  • Business Name: Sole Proprietor Olha Nahorna
  • Address: 12V Yeroshchenka St, Irpin, 08205, Ukraine